Here is our list of the best Freshdesk alternatives.
Freshdesk alternatives are helpdesk solutions that allow businesses to manage their customer support process. These companies provide solutions to ease, hasten, and improve how support agents handle customer communication. Examples include ZohoDesk, Kayoko, and Intercom. The purpose of these companies is to help businesses improve processes and maintain satisfied customers.
These platforms are similar to Zendesk alternatives, Intercom alternatives, Help Scout alternatives, business automation companies, and customer service software.
This list includes:
- apps like Freshdesk
- software like Freshdesk
- Help Scout Freshdesk
- free Freshdesk alternatives
Here we go!
List of Freshdesk alternatives
Alternatives to Freshdesk offer varying solutions, some specific and others broader. Each listed company explores solutions through various tools and integrations. Here is a list of the best apps like Freshdesk.
1. Spiceworks
Spiceworks is a specialized IT management and help desk solution tailored for IT professionals and departments. The platform provides tools for managing IT tasks, tracking assets, and offering technical support to users.
Features:
- IT service management for ticketing, incidents, and requests
- Asset management for hardware, software, and licenses
- Infrastructure health and performance and monitoring
- Efficient issue resolution
- Community engagement like questions and a solutions hub
- Organized asset tracking
- Ticket reporting and network insights
- Free, perfect for budgets
Spiceworks is well-suited for IT departments and professionals who require a comprehensive toolset to manage IT assets, troubleshoot issues, and offer technical support. The platform’s active community also provides a valuable resource for learning and problem-solving. Be sure to check out Spiceworks when searching for free Freshdesk alternatives.
Learn more about Spiceworks.
2. Nimble
Nimble is a customer relationship management platform that focuses on contact management, social media integration, and sales productivity. The software like Freshdesk aims to help businesses build and nurture relationships with customers and prospects.
Features:
- Manage contacts in one place
- Integrate social media
- Get insights on contacts
- Boost sales productivity
- Track email interactions
- Enrich contact records
- Use mobile app on-the-go
- Integrate with business tools
Nimble is suitable for businesses that prioritize relationship building and need a streamlined solution for managing contacts and social interactions. The program is particularly beneficial for small businesses, entrepreneurs, and sales teams looking for an intuitive CRM with social media insights.
Learn more about Nimble.
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3. SysAid
SysAid streamlines IT operations, managing service requests and enhancing user support.
Features:
- Help desk management with ticketing and incident resolution
- Asset tracking for hardware, software, and licenses
- A service catalog for requesting and tracking IT services
- Automation for routine tasks and workflows
- Remote desktop support for issue resolution
- Knowledge base with articles and guides
- Reporting tools for performance monitoring
- Integration options for seamless data flow
SysAid is ideal for IT departments seeking all-in-one IT service management, help desk support, and asset tracking. In addition, the platform’s automation and service catalog enhance efficiency.
Learn more about SysAid.
4. Cayzu
Cayzu offers an intuitive help desk and ticketing solution to simplify customer support and improve user interactions.
Features:
- Help desk with ticket management and tracking
- Self-service portal for user solutions and FAQs
- Collaboration tools for agent teamwork
- Automated workflows and canned responses
- Email integration for streamlined inquiries
- Reporting for ticket trends and agent performance
- Customization for branding and user experience
- Multi-channel support, including email and chat
Cayzu is great for businesses needing a user-friendly help desk and self-service option. Small to medium-sized businesses prioritizing efficient customer support will love this platform.
Learn more about Cayzu.
5. Freshservice
Freshservice is an IT management solution that offers modern and intuitive customer-grade service.
Features:
- Incident management capabilities
- Service-level agreement management
- Knowledge-base management
- Unified service catalog
- AI-powered service management
The platform provides demo and free trial options, accommodating businesses seeking enhanced support operations.
Learn more about Freshservice.
6. Zammad
Zammad is a contemporary ticketing solution that connects various communication channels onto a single platform. The platform offers robust organization, collaboration, workflow management, reporting, analysis, and actionable solutions.
Features:
- Enhanced productivity support
- Knowledge base management
- Time recording capabilities
- Efficient templates
- Tag and group functionalities
Zammad’s integrations cover security systems, external authentication, social media, management software, Microsoft, and Rest APIs, catering to diverse industries.
Learn more about Zammad.
7. GoTo Resolve
GoTo Resolve is an IT management and support solutions provider offering an all-in-one remote access software to optimize support operations.
Features:
- Modern ticketing system
- Mobile-friendly support access
- Strong encryption and access management
- Time-saving automation
- Admin organization and agent collaboration
The solution provides a free limited access plan for businesses exploring alternatives to Freshdesk, along with Basic, Standard, and Premium plans.
Learn more about GoTo Resolve.
8. Sprinklr
Sprinklr assists businesses in managing customers and ensuring satisfaction through robust AI-driven systems.
Features:
- Guided workflow support
- AI-powered agent assistant
- Automated audits
- Conversational AI capabilities
- Comprehensive case management
Businesses can request a demo trial to experience the capabilities of Sprinklr’s helpdesk solution.
Learn more about Sprinklr.
9. SupportBee
SupportBee offers a comprehensive ticketing solution that is easy to set up and integrate into various apps and management tools. The platform also includes its own user-friendly app.
Features:
- Knowledge base management
- Shared inbox functionality
- Customer portal for engagement
- Team collaboration support
The software offers pricing plans catering to start-ups and enterprises.
Learn more about SupportBee.
10. osTicket
osTicket provides a simple and effective customer support software suitable for non-tech businesses seeking a straightforward ticketing system.
Features:
- Dashboard reports for insights
- Ticket filters for organization
- Customizable help topics
- Customer support portal
- Service-level agreement management
The software comes in open-source, budget, and premium plans, accommodating various business preferences.
Learn more about osTicket.
11. Jira Service Management
Jira Service Management, part of the Atlassian suite, offers a collaborative platform for team management.
Features:
- Template-driven organization
- Customizable collaborative platform
- Control panel for development and operations
- Over 1,000 app and tool integrations
A free trial allows businesses to explore Jira Service Management, with additional options available based on your needs.
Learn more about Jira Service Management.
12. Salesforce Service Cloud
Salesforce, a renowned cloud solutions provider, offers the Service Cloud to assist businesses in managing their customer support operations within a unified platform.
Features:
- Automation of service processes
- Personalized engagement through AI
- Multi-channel live connection
- Add-on features like self-service and field service
- Limited free trial option available
You can explore the capabilities of Salesforce Service Cloud through a trial before choosing a plan that suits your needs.
Learn more about Salesforce Service Cloud.
13. DragApp
For businesses preferring to use Gmail as their support tool, DragApp offers a streamlined approach to organizing and managing customer support from a single inbox.
Features:
- Schedule and task management
- Project deadlines tracking
- Note integration within emails
- Integration with various tools and apps
Beyond email organization, DragApp provides live chat and video call features, enhancing customer support.
Learn more about DragApp.
14. Gist
Gist focuses on enhancing customer experiences across support, marketing, and sales teams. The site offers a CRM platform with personalized conversations and comprehensive organization.
Features:
- Live chat support
- Chatbots for efficient interactions
- Knowledge base management
- Forms and pop-ups for engagement
- Email marketing tools
- Workflow automation
- Collaboration features
- Meeting scheduling
- Centralized organizer
Gist serves as an alternative to Freshdesk, offering cost-effective CRM solutions to businesses.
Learn more about Gist.
15. NinjaOne
NinjaOne specializes in IT management, providing businesses the tools to modernize and elevate their IT operations. The software includes a service desk centered around ticketing for efficient issue resolution.
Features:
- Automation support
- Collaborative features
- Customization capabilities
- Ticket workflow management
- Asset tracking
NinjaOne offers a free trial allowing access to all features and services for a limited time.
Learn more about NinjaOne.
16. LiveAgent
LiveAgent offers a wide array of features for customer support, including live chat, call center capabilities, ticketing systems, social media integration, and a comprehensive knowledge base. The platform distinguishes itself with its rapid setup and continuous support.
Features:
- Live chat support
- Call center functionality
- Ticketing system management
- Integration with social media platforms
- Extensive knowledge base
- Free-for-business plan with certain limitations
- Plans tailored to small, medium, and large businesses
Start-ups also benefit from a special usage deal under specific conditions.
Learn more about LiveAgent.
17. ProProfs
ProProfs offers smart tools to enhance support teams and customer experiences. These tools encompass training, knowledge base management, quiz creation, collaboration features, and employee project management.
Features:
- Help desk support
- Survey creation capabilities
- Live chat functionality
- Insights and analytics
- CRM integration
- Sales pop-ups for increased engagement
Trusted by millions, ProProfs promises transparency, reliable uptime, data security, and portability.
Learn more about ProProfs.
18. Keeping
Keeping transforms Gmail into a versatile help desk solution, allowing businesses to streamline support agents’ interactions through a shared inbox.
Features:
- Collaborative agent interactions
- Simple setup process
- Seamless integration with Gmail
- Automated responses
- Shared templates for consistent communication
Keeping enhances productivity with response time tracking and insightful reports. The platform stands as a competitive alternative to Freshdesk, providing automation for tasks like ticket assignment and prioritization.
Learn more about Keeping.
19. HappyFox
HappyFox offers advanced help desk management software designed to enhance customer support operations and efficiency.
Features:
- Unified ticketing system
- Robust AI engine
- In-depth analytics
- Customizable ticket system
- A demo trial available for exploration
HappyFox empowers businesses with comprehensive control over their customer support operations.
Learn more about HappyFox.
20. HelpDesk
HelpDesk provides an efficient customer support ticketing system that enables businesses to manage and process client messages through an organized dashboard.
Features:
- Task automation
- Pre-formulated messages for quick responses
- Bulk action capabilities
- Real-time reporting
- Multi-agent ticket handling
- Specialists for unique cases
- Collaborative team messaging
- Ticket tracking for live updates
The ticket organization includes multi-app message capturing, detailed views, and a comprehensive ticket history. Before making a commitment, businesses can explore the 14-day free trial to understand the solution’s capabilities.
Learn more about HelpDesk.
21. HubSpot Service Hub
HubSpot, a prominent CRM platform, offers a seamlessly connected ecosystem for data, teams, and customers. The Service Hub ensures efficient customer support for businesses and presents a free tool for those seeking alternatives to Freshdesk.
Features:
- Ticketing system
- Team email management
- Live chat support
- Email templates
- Phone, email, and chat ticketing
- Automated ticket creation through bots
- Meeting scheduling
- Detailed reporting
The software offers premium editions with three tiers, which are starter, professional, and enterprise.
Learn more about HubSpot Service Hub.
22. Hiver
Hiver introduces a swift and effective customer communication system, utilizing Gmail as its primary help desk solution. This user-friendly approach eliminates the need for specialized messaging tools.
Features:
- Shared inbox management
- Comprehensive reporting
- Automated workflow support
- Seamless integrations
- Multi-channel assistance
Hiver is an ideal choice for non-tech companies familiar with Gmail, enhancing their customer support structure.
Learn more about Hiver.
23. Front
Front introduces a customer support platform that blends automation with human interaction.
Features:
- Team collaboration tools
- Shared inbox management
- Collation of customer data
- Omnichannel support
- Insights and analytics
- Automated workflow support
- Live chat functionality
- Seamless integrations
Front delivers speed, customer satisfaction, team performance, and personalization for a wide range of industries. Small businesses seeking alternatives to Freshdesk can find excellent service at an affordable rate with Front.
Learn more about Front.
24. TeamSupport
TeamSupport strives to help businesses offer customer-focused services with utmost excellence.
Features:
- B2B support ticketing system
- Messaging and live chat capabilities
- Success rating tracking
- Insightful analytics
- Robust data security and compliance features
The TeamSupport system ensures excellent security by adhering to industry standards, both in product security and physical security through hosting cloud service providers.
Learn more about TeamSupport.
25. HelpScout
HelpScout presents a platform designed for customer conversations, helping companies manage and operate an efficient customer support system.
Features:
- Live chat functionality
- In-app messaging capabilities
- Shared inbox management
- Knowledge base integration
- Customer data organization
- Integration tools for seamless operations
- Collaboration features
- Robust reporting systems
This industry-recognized software comes with a mobile app compatible with both Android and iOS. Businesses can opt for a free trial or explore the demo mode to get a feel for its capabilities. This HelpScout Freshdesk alternative offers an annual or monthly payment structure with multiple plans to choose from.
Learn more about HelpScout.
26. LiveChat
LiveChat presents an intelligent customer service system designed to assist with customer support and sales. This solution integrates seamlessly with multiple platforms including Messenger, email, WhatsApp, websites, chat links, and SMS.
Features:
- Organizational features
- Comprehensive reports and analysis
- Notifications for timely updates
- Efficient project assignment
- Modernized ticketing software
Businesses can explore the 14-day trial mode to gain insights before making a commitment.
Learn more about LiveChat.
27. Groove
Groove provides a suite of standard help desk features that, despite their simplicity, remain powerful and effective.
Features:
- Live chat functionality
- Shared inbox management
- Round-the-clock assistance
- In-depth knowledge base integration
- Insightful reporting capabilities
- Integration options with various tools
These features cater to non-tech small businesses and owners seeking reliable solutions.
Learn more about Groove.
28. Zoho Desk
Zoho Desk stands as a prominent competitor to Freshdesk. The company takes pride in offering streamlined customer services while simultaneously enhancing agent productivity.
Features:
- Support ticket system
- Self-service functionality for customers
- AI-powered operations
- Work mode options
- Advanced response editor
- Integrated analytics
- Happiness rating tracking
- Workflow automation
- Predictive intelligence suitable for businesses of all sizes
The software is available on both mobile and desktop platforms and seamlessly integrates with everyday work tools and applications.
Learn more about Zoho Desk.
29. Kayako
Kayako offers a versatile customer service system covering support through email, live chat, and social media channels. Businesses can utilize the software for customer support, internal IT assistance, help desk operations, and managing shared inboxes.
Features:
- Multi-channel support, like emails, chat, and social
- Usage in IT, help desk, and inboxes
- Easy integration and tool connection
- Teamwork for solutions
- Self-service options and helpful resources
- Mobile and desktop accessibility
Kayako’s solution caters to businesses of all types and sizes. The software operates on both desktop and mobile devices and seamlessly integrates with Salesforce. Additionally, a demo mode provides a clear overview of the software’s capabilities.
Learn more about Kayako.
Conclusion
Companies looking to improve customer support operations must upscale to a modern collaborative solution. A team managing a growing or large support center requires structure to leave customers satisfied. Modern customer support satisfaction calls for automated helpdesk platforms. Freshdesk is a popular option, but it may not be a good fit for some businesses. Instead, firms can consider competitors offering similar services or simple ticketing companies like osTicket, Zammad, and SupportBee.
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Grace He